Privacy Policy

Your Privacy Matters

At Police Clearance SA, we are committed to protecting your personal information and ensuring that your privacy is respected. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website and services.

Information We Collect

We may collect the following information:

• Full name
• Contact details (email address and phone number)
• Identification and passport information
• Residential and postal addresses
• Supporting documents required for visa and document services
• Payment information where applicable
• Any information submitted through contact forms, email, WhatsApp, or online applications

How We Use Your Information

We use your personal information to:

• Process your applications and service requests
• Communicate with you regarding your application status
• Verify your identity and supporting documentation
• Provide customer support
• Improve our services and website functionality
• Comply with legal and regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared with:

• Government departments and authorities
• Embassies and consulates
• Verification agencies
• Payment service providers
• Trusted partners involved in delivering our services

Information is only shared when necessary to complete your requested service or comply with legal obligations.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we take every reasonable precaution, no method of online transmission or electronic storage can be guaranteed as completely secure.

Document Retention

We retain personal information and supporting documents only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and maintain business records.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience, monitor website performance, and better understand visitor interactions. You can choose to disable cookies through your browser settings.

Your Rights

In accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Withdraw consent where applicable
• Lodge a complaint with the relevant regulatory authority

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon posting.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Police Clearance SA
Email: info@policeclearancesa.co.za
Contact Numbers:

Cape Town Office
+27 21 422 0036

Johannesburg Office
+27 11 883 0029

By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy.